IFS, founded in 1983, has built a strong reputation over nearly four decades as a leading provider of Industrial AI and enterprise software. The company’s origins trace back to a group of five university friends who, with a shared vision, began their journey by providing 24/7 customer support on-site. Over the years, IFS has grown into a global technology leader with over 7,000 employees and a presence in more than 90 countries. Guided by core values of agility, customer-centricity, and trust, IFS remains focused on delivering exceptional value to customers across industries, which has helped it earn recognition as the most recommended supplier in its sector. Through continuous innovation and a commitment to solving complex challenges, IFS supports businesses in managing mission-critical assets, workflows, and services. The company is widely respected for its ability to combine cutting-edge technology with deep industry expertise to deliver tailored solutions that drive efficiency, productivity, and sustainability. IFS’s leadership in Industrial AI and its visionary approach to business transformation have helped establish it as a key partner for companies looking to leverage technology to stay competitive in an increasingly digital world. For more information, visit ifs.com.

Enterprise Resource Planning (ERP): IFS Cloud Enterprise Resource Planning software is designed for complex industrial operations, unifying core business functions across operations, finance, people, assets, and customers on a single composable platform. Purpose-built for asset-intensive organizations with embedded Industrial AI, it helps businesses strengthen operational control, increase agility, and support smarter planning and real-time decision-making with advanced analytics, manufacturing scheduling optimization, and supply chain visibility.

Enterprise Asset Management (EAM): IFS Enterprise Asset Management software enables organizations to maximize asset value, improve safety, and boost productivity by managing assets throughout their lifecycle. The solution supports end-to-end asset lifecycle visibility, AI-driven performance optimization, and strategic investment planning, with flexible capabilities such as IFS Cloud EAM, Copperleaf for capital planning, and IFS Ultimo for maintenance and safety. These tools help customers optimize operations, extend asset life, and improve reliability and regulatory compliance.

Field Service Management (FSM): IFS Field Service Management software streamlines field operations to elevate efficiency, increase first-time fix rates, and enhance customer satisfaction. Powered by AI, the solution offers real-time visibility into asset history, scheduling optimization, mobile workforce management, contractor and parts logistics coordination, and workforce planning, enabling organizations to deliver personalized, effective service while boosting margins and operational performance.

Enterprise Service Management (ESM): IFS Enterprise Service Management software unifies internal service delivery across an organization by automating workflows, breaking down silos, and improving visibility. Integrated with IFS Cloud, it connects service operations with asset, finance, HR, and field service data to streamline processes, accelerate issue resolution, and ensure consistent service experiences. Built-in capabilities such as advanced case management and real-time reporting help teams deliver efficient, measurable service outcomes across departments.

Upstream Oil and Gas Software: IFS Upstream Oil and Gas software supports the unique operational needs of the energy sector, enabling companies to streamline workflows, automate processes, improve efficiency, and maximize asset performance from field operations through financials. The solution includes production operations optimization, oil and gas accounting tailored to industry requirements, land management with AI-enabled mapping and data analysis, and geospatial information tools to support land, lease, and asset decision-making, all designed to drive operational excellence and informed decision-making.

IFS’s customer focus and technology leadership position has been reinforced by recent independent recognition of market leadership across the major product categories it serves:

“At Joby, we are at the forefront of revolutionizing travel with our eVTOL aircraft. Ensuring the seamless operation and maintenance of these aircraft throughout their lifecycle requires an equally innovative software solution. That’s why we have chosen IFS as our trusted partner. The IFS solution offers a robust software foundation that can evolve and adapt to meet our growing needs, from the initial testing and regulatory approval phases to the full-scale operations of Joby aircraft.” Matthew Lykins, Aircraft Maintenance Lead at Joby Aviation

“By choosing IFS, we are investing in a partner that not only understands our industry challenges, but also the opportunities for us to grow and deliver value to our business as we scale and develop with a newfound agility.” Jon Stannah, Group Managing Director at Stannah

“The decision to upgrade to IFS Cloud is a pivotal step in our ongoing pursuit of operational excellence and customer satisfaction. This transition is more than an upgrade; it’s a reinvention of how we manage our processes, maintain our assets, and engage with our customers. With IFS Cloud, we are not just keeping pace with technological advancements; we are staying ahead of the curve, ensuring that Bucher Emhart Glass remains a leader in the industry through innovation and superior service delivery.” Reto Semadeni, CFO at Bucher Emhart Glass

“Since our IFS implementation 2 years ago, we have been able to reduce kilometers per day per technician, giving technicians more time to focus on repairing devices instead of driving around, also reducing our fuel costs.” – Jelle Coppens, Business Process Expert, Service Operations, Electrolux Group BeNeLux

“Building ropeways is a complicated and complex process. Over the last 15 years, IFS has become the digital backbone behind all our business processes worldwide.” – Andreas Huber, Head of Digitization & IT, Doppelmayr

• Growth rate: IFS has been growing at 3x the market average.
• Customer retention rate: 98%
• Partners: IFS has over 500 partners worldwide.
• Number of employees: 6,000+
• Number of countries with offices: 50+
• Number of customers: 10,000+
• 310 million passengers a year fly safely thanks to aircraft maintained by IFS
• 200 billion packages a year are sustainably produced and distributed by the world’s leading manufacturers using IFS
• 8 out of 10 of the US’s top energy companies use IFS to power the country
• IFS used 100% renewable electricity across its operations in 2023

Financial and Operational Highlights for FY 2023, growth YoY:

• FY2023 software revenue was EUR 853m, an increase of 33 percent versus 2022.
• FY2023 recurring revenue was EUR 810m, an increase of 35 percent versus 2022.
• FY2023 net revenue was EUR 1.062m, an increase of 30 percent versus 2022.
• FY2023 annual recuring revenue (ARR) up 26 percent Year on Year.

IFS Company Video

Mark Moffat, Chief Executive Officer

Mark is one of the sector’s most renowned and successful technology leaders recognized for delivering significant growth and developing high performance teams.

A natural leader, he has a wealth of experience working with customers across multiple sectors in a series of large multinational organizations. Customers value Mark’s innovative and visionary mindset helping companies of varying levels of maturity to achieve their vision and generate real results, recognizing him for his passion, empathy and care.

Mark is an energetic leader who listens and is not afraid of transformation and change. He is obsessed with delivering high quality outcomes for customers and IFS. He has created a strong sense of followship amongst the IFS team of 6000+ employees he is responsible for and is passionate about nurturing and empowering diverse and strong talent.

Joining IFS in 2022 as Chief Customer Officer, Mark set bold growth, profitability, and quality targets, streamlined the organization, and strengthened financial results, delivering exceptional impact to key customer accounts and strategic partners.

Prior to IFS, Mark had a distinguished career at PwC, most recently, as Chief Technology Officer and Technology Consulting Leader for PwC’s UK and EMEA Consulting business, responsible for the strategy and direction of the technology offering and supporting the growth of an ecosystem and partnering-led approach. He started his career in finance, training as a Chartered Accountant and is a member of the ICAEW Association of Chartered Accountants.

When not in work, Mark’s energy is put into time with his wife and three sons, as well as trying to keep fit to compete in amateur triathlon. He lives in central London.

André Robberts, Chief Revenue Officer

André is Chief Revenue Officer. In his role André Robberts builds on IFS’s success in the region and leads the teams to deliver IFS’s ambitious goals through its direct and indirect sales channels.

Andre’s personal philosophy is that every customer and every interaction matter, and that delivering business value is paramount in every engagement.

André brings world-class enterprise software pedigree to IFS. He joins from Oracle, where held several Executive positions, redefining the HCM applications business across Northern Europe, creating a new Customer Experience organisation across EMEA and re-shaping the Midmarket organisation across the UK and Western Europe to be fully customer-centric and partner-ready.

Prior to Oracle, Andre served as Head of SAP SuccessFactors, UK and Ireland. Over his 22-year career, he has held many senior leadership roles in the cloud applications market, including owning full P&L responsibility in ADP outside of North America.

As a business leader, André has built his career around helping people and organisations thrive. He is driver of change, and well versed in large-scale programmes that encourage cultural harmony, commercial success, and operational excellence.

André lives with his wife, Carina, and their 3 boys in Hampshire, United Kingdom. Outside of work, if you don’t find André flyfishing on a river or walking his English Pointer dogs on the countryside. André loves everything outdoors, especially cooking on one of his BBQ’s or supporting his beloved Springbok rugby team.

Cathie Hall, Chief Product and Customer Officer

Cathie Hall is the Chief Product and Customer Officer at IFS, where she leads all aspects of our customer facing services organization, providing consulting, success, cloud and support services which enable customer transformations.

Cathie brings her passion for the customer from her previous role as Senior Vice President Experience at IFS. Her Total Experience Vision to enable all IFS customers to have a frictionless journey to value realization transformed IFS to be focused on what matters most to customers, helping to spur its global growth.

Cathie is fearless in her challenge of the status quo and is driven to productize and automate the customer experience from sales to delivery and adoption. She led the thinking and execution on the role of AI to deliver an industry revolution in how customers take on large digital transformations.

Prior to IFS Cathie spent 20 years in the ERP industry and worked on the transition to SaaS as CEO of Syspro Europe. Cathie’s commercial and operational experience positions her perfectly to understand what customer’s need and create a culture where IFS teams empathize and innovate to exceed expectations.

Outside work, Cathie is a Trustee for youth charity West Lancashire Scouts, a Teaching Fellow at Lancaster University Management School and raises money for the IFS Foundation through her ultra-running exploits.

Christian Pedersen, Chief Innovation Officer

Christian drives the strategic vision for Industrial AI and amplifies IFS’s technology leadership. In this role, he inspires customers about transformative possibilities, steers critical partnerships and strategic deliveries, and ensures market insights directly inform IFS’s innovation roadmap.

Previously as Chief Product Officer, Christian led the transformation to IFS Cloud, building the modern platform that positions the company to win in the AI era. His combination of deep technical credibility and customer empathy makes him an influential ambassador for IFS technology and innovation in the market.

With a rich history in enterprise software, Christian knows how to discover what customers need and deliver meaningful solutions: from identifying requirements to deployed applications, he consistently puts service and business value at the forefront.

His impressive track record includes serving as SAP’s Global Chief Product Officer, as well as 14 years in key positions at Microsoft, including General Manager of Enterprise ERP. Throughout his career, he has ensured that products deliver industry-leading functionality that customers need, partners can proudly promote, and competitors cannot match.

This same drive extends to his personal pursuits, with passions for motor racing and sailing. Born in Denmark, Christian enjoys life with his family in Seattle, WA when he’s not visiting IFS’s R&D sites around the world.

Kriti Sharma, Chief Executive Officer, IFS Nexus Black

Kriti brings a strong track record of building and transforming successful technology businesses and products for enterprise companies. Kriti was named in the Forbes 30 Under 30 list in 2017 for advancements in AI and is a Google Anita Borg Scholar.

She was awarded the UK Prime Minister’s Points of Light award for creating ‘AI for Good’, an initiative pioneering AI techniques to tackle a range of social challenges. Her TED talk on responsible AI has widely influenced awareness and advocacy for responsible AI.

Her work is frequently featured in global media such as the Financial Times, Harvard Business Review, BBC. She was appointed a United Nations Young Leader in 2018.

She was most recently the Chief Product Officer, LegalTech, at Thomson Reuters where she led major AI transformations. Financial Times described her as a champion of GenAI Innovation in 2023. She was formerly the VP of Artificial Intelligence at FTSE 100 software company Sage Group and led a major AI transformation for GfK.

She is a non-exec board member of Rightmove PLC, a FTSE 100 constituent.

Matthias Heiden, Chief Financial Officer

Dr. Matthias Heiden is Chief Financial officer at IFS.

Matthias is responsible for leading the finance organisation and for ensuring the financial and related administrative functions are supporting the company’s growth strategy and create value for all parts of the business.

Previous positions included Chief Financial Officer (CFO) at Software AG and at SAF-HOLLAND Group where he was also a member of the Management Board. Heiden also held several senior leadership positions at SAP including Regional CFO for the ME&E region.

Matthias has built his career in technology by demonstrating strong leadership skills and delivering measurable value to the business. His success has been centered on transforming financial organizations and provide strategic insights to the business. He played a central role in shifting SAP and Software AG to their respective subscription business models.

Matthias Heiden is a member of the Executive Board and Treasurer of the German-Swedish Chamber of Commerce, Stockholm, and Member of the Advisory Board of the IKB, Düsseldorf.

He holds a degree in Business Administration and a PhD in Economics from the University of Saarland. In addition to his apprenticeship at Deutsche Bank in London, he studied Business & Finance at Suffolk College, UK.

Matthias joined IFS in February 2023 and his focus and vision continue to elevate the IFS business on its growth trajectory.

Mihita Podobnik, Chief People Officer

Mihita is Chief People Officer at IFS, responsible for the company’s people strategy, as it scales globally and accelerates its Industrial AI leadership. She is focused on building a high-performance culture where every individual has the opportunity to reach their full potential and contribute meaningfully to the company’s success.

Since joining IFS in 2023, Mihita has played a pivotal role in shaping the company’s transformation journey, progressing from VP Strategy & Planning to Chief of Staff, to CPO. She brings the ability to connect strategy with execution and a deep understanding of IFS’s business and culture to drive the company’s people-first agenda forward.

Mihita champions the intersection of people, technology, and business transformation. Her work is focused on attracting the right talent, developing critical capabilities, and partnering closely with the business to ensure the workforce is fit for the future and equipped to meet evolving needs.

Previously at PwC, she advised clients on digital strategy, operating model transformation, and change management, and served as Chief of Staff to the PwC UK & EMEA CTO.

Mihita holds an MPhil in Technology Policy from the University of Cambridge and thrives in multicultural environments, having worked across Europe, Asia, and the US.

Oliver Pilgerstorfer, Chief Marketing Officer

Oliver Pilgerstorfer is the Chief Marketing Officer of IFS.

In this role, Oliver is responsible for IFS’s global marketing strategy, which includes driving growth for IFS’s brand, amplifying the company’s voice, implementing effective campaigns, driving inbound and outbound demand generation, running the industry’s best events, and of course championing customer success. With his team, he is on a mission to increase the company’s visibility, as well as attract and retain a loyal IFS following.

Oliver’s experience spans founding and growing start-ups, through to leadership roles at several global technology companies including BlackBerry and Hotwire. This blend of entrepreneurial and corporate experience within the technology space equips him with a unique ability to drive growth and help businesses scale.

In addition to his role at IFS, Oliver serves as a Board Advisor for Sitecore, the leading provider of end-to-end composable digital experience platforms (DXPs), and The Athletics Association. He also holds an MBA from London Business School.

Outside of work he enjoys spending his time with his wife, two young children and nutcase of a dog.

Simon Niesler, Chief Commercial Officer

Simon Niesler is Global Chief Commercial Officer at IFS.

Simon’s focus is to support IFS’s growth objectives through the development and execution of IFS’s Go to Market strategy in our direct and indirect sales teams and revenue supporting functions.

As part of this mandate, ensuring a frictionless customer experience throughout our customer engagements is a key focus for him.

Prior to this position, Simon held the role of Chief Revenue Officer for the Service Management Business Unit, where he spearheaded a cross-functional transformation program that led to significant growth during his tenure.

Simon has built his career in technology over 20 years, demonstrating strong leadership skills and delivering measurable value to customers. Previous positions included Senior Vice President and Managing Director at Infor responsible for Western Europe; and Chief Operating Officer and Managing Director for the Cloud business at SAP UKI.

Simon joined IFS in December 2019 and his focus and vision continue to elevate the IFS business on its growth trajectory.

Sophie Graham, Chief Sustainability Officer

Sophie Graham is Chief Sustainability Officer at IFS.

Sophie’s focus is to support and oversee the successful delivery of IFS’s sustainability strategy, working with the Executive Leadership Team to scale at pace across its global operations.

As part of her role, Sophie will drive IFS’s prioritization of sustainability based on three pillars of operational excellence, supporting customers and wider community impact.

Sophie brings 12 years of experience as a sustainability practitioner and a passionate sustainability advocate. She is passionate about the potential that the technology sector has to drive change across different industries, providing the ‘how’ roadmap in the transition to a low-carbon, more sustainable future.

With a background in environmental law, she has worked across EMEA, the Americas, and the UK in the technology and finance sectors, including positions as Sustainability Strategy Manager at Santander and Responsible Business Lead at Fujitsu.

Sophie joined IFS in 2021, spearheading the development of IFS’s multi-year ESG Sustainability & ESG strategy.

IFS has raised a total of €3 billion through three funding rounds. Their most recent funding was raised through a secondary market round on March 30, 2022. The IFS is backed by four investors. Hg and TA Associates participated in the secondary market funding round. EQT and Zobito Participate in Private Equity Round. IFS has acquired nineteen companies. Copperleaf Technologies was their most recent acquisition on August 29, 2024.

IFS chosen by SkyAlyne to drive aircraft readiness for the Royal Canadian Air Force’s Future Aircrew Training program: The collaboration marks a major milestone in the modernization of Canada’s military pilot and aircrew training system. Through the implementation of IFS Cloud for Aviation Maintenance, SkyAlyne will gain advanced digital capabilities to streamline fleet maintenance, ensure airworthiness, and sustain maximum aircraft availability across its nationwide training operations (Read).

IFS to partner with Sri Lanka Cricket for ICC Men’s T20 World Cup 2026: The IFS brand will be prominently displayed on the leading arm of Sri Lanka’s Match-Day outfits and on the Middle Chest Position of the training kit throughout the tournament. The partnership will provide a platform to showcase the IFS brand with one of cricket’s most passionate fan bases during a tournament expected to reach 2.5 billion viewers globally (Read).

IFS and NEC Accelerate Digital Transformation: Through this strategic collaboration and the new services it delivers, IFS and NEC will support customers in Japan’s capital-intensive industries—including manufacturing, aerospace and defense, energy, transportation, and public infrastructure—in modernizing their core business operations such as supply chain management, enterprise asset management, and field service management, thereby accelerating DX (Read).

IFS To Acquire Softeon, Supercharging the Warehouse Management Systems Category: This strategic move extends IFS’s Industrial AI capabilities into the $8.6 billion warehouse management systems market, creating an integrated platform that connects manufacturing operations seamlessly with intelligent warehouse execution (Read).

Dixstone Selects IFS Cloud to Power Global Offshore Operations: Dixstone will use IFS Cloud to modernize and unify its operations across 10 countries and more than 2,200 professionals, leveraging Industrial AI to drive safety, innovation, and sustainability (Read).

Poka Announces Leadership Transition as Co-Founder and Chief AI Officer Antoine Bisson Becomes CEO to Accelerate Industrial AI Innovation: Poka, the leading connected worker platform, today announced that Co-Founder and Chief AI Officer Antoine Bisson will assume the role of Chief Executive Officer at the end of 2025, marking the next phase in the company’s evolution toward an AI-driven future for manufacturing (Read).

January 2024: IFS reports industry leading results with 33% software revenue growth for 2023 (Read) 

January 2024: IFS becomes a Patron of MIT Center for Information Systems Research (CISR) (Read) 

January 2024: Mark Moffat Appointed as CEO of IFS (Read) 

The company’s sustainability governance structure is led by a quarterly ESG Steering Committee (SteerCo), chaired by the Chief Sustainability Officer, and is responsible for shaping and overseeing the execution of the sustainability strategy. The governance framework includes annual updates to the Board/board-level committee, which approves the direction of sustainability, balances stakeholder interests, and upskills the Board on sustainability. SteerCo provides executive and senior leadership oversight and direction, ensuring alignment with business strategy and resourcing.

Monthly governance activities involve Sustainability Business Partners, who activate the sustainability strategy within the business, receive training, and drive objectives forward, alongside the Sustainability team, which acts as the center of expertise coordinating strategy, risk management, communication, and disclosures. Working groups progress specific projects aligned to strategy, such as ESG, carbon footprint, annual reporting, and marketing, while partners/third parties provide specialist expertise, support execution of specific projects, and offer independent viewpoint and assurance on a biweekly or as-needed basis.

IFS is aligning with the EU CSRD and Taxonomy by strengthening governance and reporting processes. In 2024, the company implemented a robust double materiality assessment, worked on EU Taxonomy, and completed gap analysis and action planning—closing over 70% of CSRD gaps by year-end. Partnering with Datamaran, IFS used AI-driven, data-based analysis to evaluate sustainability issues across its operations and value chain, identifying 11 material topics for impacts, risks, and opportunities. Although progress is strong, IFS continues working to achieve full CSRD compliance.

In July 2023, the ISSB issued its first IFRS Sustainability Disclosure Standards—IFRS S1 and IFRS S2—building on the TCFD framework and expanding sustainability reporting beyond climate. These standards aim to raise sustainability disclosures to the level of financial reporting, helping businesses and investors assess risks, opportunities, and performance more comprehensively. By September 2024, 30 jurisdictions representing significant global GDP, market value, and emissions were moving toward ISSB adoption. IFS transitioned from TCFD to ISSB-aligned reporting in 2024, focusing on climate disclosures under transition relief, and plans to broaden sustainability reporting in 2025 while aligning with CSRD. The company has strengthened governance, integrated climate risks into enterprise risk management, improved emissions data accuracy, and set climate-related goals as part of its ISSB roadmap.

IFS’s ISSB-aligned risk management uses a structured Enterprise Risk Management Framework, where local teams identify and assess risks, assign owners, and track mitigation actions. These are consolidated into a central enterprise risk register and reviewed annually, with material risks escalated to executive leadership and the Board. The Global Risk Management Function oversees assessments, and the CFO evaluates mitigation effectiveness before reporting to the CEO and Audit Committee. IFS has set science-based targets to reduce Scope 1 and 2 emissions by 42% and key Scope 3 emissions by 25% by 2030 (from a 2022 baseline), tracking progress using Scope 1–3 emissions and energy consumption via its IFS Cloud Emissions Management platform.

IFS is committed to reducing its environmental impact while maintaining strong business performance, focusing on both its operations and wider value chain. In 2024, the company procured 100% renewable electricity for all global offices, moved three offices to sustainable certified premises, and purchased sustainable aviation fuel, reducing travel emissions by 145 tCO₂e. IFS also improved emissions data accuracy by migrating to its IFS Cloud Emissions Management platform and investing in high-quality carbon credits through a multi-year agreement with Patch. With science-based targets aligned to the Paris Agreement, IFS aims to cut Scope 1 and 2 emissions by 42% and key Scope 3 emissions by 25% by 2030, supported by a decarbonization strategy that reduces, replaces, and engages across the value chain while reporting annually under GHG Protocol standards.

IFS is committed to upholding human rights and ethical conduct across its operations and value chain, aligning with international standards such as the Universal Declaration of Human Rights, UN Guiding Principles, and ILO Core Conventions. In 2024, IFS introduced a global Anti-Bullying, Harassment, and Sexual Harassment Policy to strengthen workplace protections. The company also maintains a zero-tolerance stance on corruption, guided by OECD Anti-Bribery standards, with mandatory anti-bribery and compliance training for all employees and additional training for higher-risk roles.

IFS reinforces ethical behavior through a secure whistleblowing platform that allows anonymous reporting of serious misconduct, with anti-retaliation safeguards and oversight by a senior cross-functional team. In sustainable procurement, IFS embeds ESG principles into supplier due diligence and contracts, reinforcing the Supplier Code of Conduct. In 2024, the company continued to enhance supply chain resilience by rolling out its Global Procurement Policy, offering supplier training, and ensuring 100% of the procurement team completed sustainability training, with further supplier assurance efforts planned for 2025.

IFS leverages its global fundraising capability to support the IFS Foundation, which helps children in underserved Sri Lankan communities access education and essential services such as clean water, sanitation, healthcare, school infrastructure, and employment opportunities. In 2024, IFS ran multiple fundraising initiatives—such as a special photo album book project—raising over $300,000 through contributions from employees, partners, and shareholders. The Foundation also partnered with the Hg Foundation, securing a £64,000 grant to build a computer lab and provide STEM training in Weralugahamula, while making progress across three villages by building classrooms, toilets, water treatment plants, and healthcare facilities including a neonatal care unit and vaccination center.

IFS also actively encourages employee volunteering through CSR Volunteer Days, with 25% of employees participating in 2024—surpassing the 20% target and representing a fivefold increase since 2021. Volunteers supported projects globally, such as painting new medical facilities in Sri Lanka and assisting local community events in Germany and Denmark. The IFS Education Program further extends the impact by supporting STEM education in 156 institutions worldwide through scholarships, internships, software and hardware donations, mentoring, and STEM career fairs, helping young people explore technology careers and build future-ready skills.

For more information, visit here.