Clearwave Scheduling: Get 24/7 online and Call Center scheduling that reflects your practice’s preferences and policies. Combined with instant eligibility checks and a waitlist, practices can save 520 staff hours/year and increase new patients by 51% on average.

Clearwave Eligibility: Use Multi-Factor Eligibility™ to save staff hours, while you save dollars. Instantly determine patient eligibility and solve issues fast so you can present accurate co-pays at check-in, reduce claim rejections by 100% and drop staff workloads by 2x.

Clearwave Registration: Try patient-led registration via kiosk, tablet or mobile. Practices see 99% patient adoption of Clearwave Registration, increasing collections by 112% on average and dropping check-in times by 90%. Provide pre-check links to further speed up office registration and give patients the modern experiences they desire.

Clearwave Clinical Intake: Complete clinical intake in a flash by enabling patients to complete their medical history during pre-registration, saving clinicians time, drop workloads by 25% or more and ensure data flows directly into your electronic health records via discrete data fields or PDF.

Clearwave Pay: Simplify payments for patients and staff by easily presenting and collecting balances—including co-pays, past-due and estimations—at the point-of-service. Practices drive consistent point-of-service collection rates of 96% and accelerate cash flow by 65%. 

Clearwave Communications: With automated and personalized patient communications, via Reminders, Recalls, Message & Two-Way Text, our clients create higher patient satisfaction, fewer staff burdens and happier physicians, who take notice when no-show rates drop to just 5%!

Scheduling:

Marietta Eye, SR Marketing & Communications Manager: “I’ve seen what other vendors offer and they just don’t have the level of customization that Clearwave provides, which is what we truly need. Being a part of the initial implementation of Clearwave, I can easily see that while other vendors may offer some options, their tools simply won’t stand up to what we have today.”

Center for Sports Medicine & Orthopaedics – Chief Operating Officer: “The time spent backtracking and calling patients to reschedule has significantly reduced from our previous solution. With Clearwave, we now focus on opportunities to tighten our workflows or expand to new appointment types. We’re making a very strong scheduling product a little bit stronger every day.” 

Registration/Collections:

Metrolina Eye – CEO, “We decided to move forward with kiosks. I’ll tell you what, I would never turn back. It has saved so much time on the front desk staff.”

CAO Division 28 –  Therapy Director, “As a provider, it drove me nuts that patients would have to repeat a lot of their paperwork before seeing us, especially because most of our patients come in multiple times a week. It was a huge patient complaint, and now, with Clearwave it’s one we no longer get. Eliminating that double work has been a huge win. It’s also impactful that we’re able to take payments in a way that’s automatic, private and digital. No one’s paying by cash or check and our practice gets paid faster. We’re increasing payments and I’m seeing an increase in the number of people leaving a credit card on file, which helps speed up the collections process even further.”

Carolina Orthopaedic & Sports Medicine Center – Revenue Cycle Operations Manager: “When I first came in, my colleagues shared that the Clearwave Kiosks paid for themselves within two or three months, simply by the increase in collections they helped to drive.”  

Dermatology Associates, Practice Manager: “Being able to charge for cosmetic services ahead of time through the kiosk is a great benefit, especially since we often see patients for cosmetic procedures. We’re able to load balances and any fees into Clearwave to be charged at check-in.”

Southview Medical Group –  Clinical Systems Manager, “We were reaching our goals nearly immediately. We don’t have people lined up out the door. We don’t have loud or packed waiting rooms. To me, the most astounding and surprising fact of it all was that we saw an even quicker increase in past-due and co-pay collections, before we saw waiting room times drop.”

Jordan-Young Institute – Patient Registration Manager: “We’re no longer stretched too thin or seeing staff get burnt out. I am happy to share that our staff are enjoying their job. Clearwave lightens the workload and helps us work faster. At this point, I can’t imagine switching to something else, and if we did it would be a loss because this works so well for our practice.” 

Eligibility:

Carolina Orthopaedic & Sports Medicine Center – Revenue Cycle Operations Manager: “The eligibility dashboard has been critical in helping us quickly identify patients with Medicare advantage plans. Clearwave will alert us of patients with a Medicare plan and that flag alone is probably one of the most helpful, because about 55% of our patients have some type of Medicare insurance.” 

 The CardioVascular Group – Insurance Verifier Lead, “The Clearwave Eligibility flagging system and dashboard have helped us reduce our denials. Clearwave gives us a way to understand insurance errors so we can proactively solve them, which helps us collect more at check-in and reduce claim rejections and denials on the back end.” 

Jordan-Young Institute – Patient Registration Manager: “We didn’t realize how much Clearwave would help us catch the little details, ones that we wouldn’t have been able to catch before. Patients may be off by a number when writing down their information or could easily put in the wrong insurance card. The dashboard makes us aware of these issues so we can proactively solve them. We have a lot less errors, which shows that our previous claim rejections challenges could have been prevented with Clearwave.”

Pre-Registration & Clinical Intake:

Nebrask Orthopaedic Center – Patient Access Assistant Manager, “With pre-registration and clinical intake taken care of at home, we can accommodate more patients every day, which helps us get patients to their doctor faster and meet our providers’ desired patient volumes. We can continue to bring more surgeons into our practice and keep patient throughput efficient, which has been a big help.”

Jordan-Young Institute – Patient Registration Manager: “We love when patients pre-register because it makes check-in shorter for them and it gives our insurance verifiers extra time to get ahead. Also, if that patient ends up being late, they’ll have even less to take care of when they arrive, so we can get their appointment back on time.”

Clearwave Customer Experience:

CAO Division 28 –  Therapy Director, “With Clearwave, we’ve never been left to figure it out on our own. If we had a challenge, we got an immediate response from their support team. The support Clearwave provides has had a huge impact on CAO and me.”

Long Valley Health Center – CEO, From the CEO perspective, I think it’s important to see how deeply you all are invested in those initial touches during implementation. The Clearwave team has cared about our success right from the start and it makes a difference.”

All client case studies by specialty can be found here.

Overall Clearwave success stories results can be found here.

• 19+ Years of Operation
• Founded in 2004
• Number of employees: 130
• HQ location: Atlanta, GA
• Geographic coverage: U.S.
• 95M Patient Check-ins
• 50+ Integrations with EMR & PMS providers
• 60M Appointments Scheduled
• Surpassed 500k in monthly pre-registrations completed
• 500+ Customers
• 900+ Connections to payers for insurance verification
• 280M Eligibility Checks Completed in 2022
• $471,000,000 Payments Collected

Mike Coffey, Chief Executive Officer

Mike Coffey, CEO of Clearwave, brings more than 20 years of leadership experience scaling technology-enabled businesses, including four successful CEO roles across SaaS platforms. At Clearwave, he is focused on doubling down on the company’s customer-first culture and accelerating Clearwave’s innovation roadmap. Coffey joins Clearwave at a time where the company is positioned to simplify the technology landscape for healthcare providers and their patients — with one, industry-leading patient self-service platform.

Prior to positioning Clearwave for its next era of success, Coffey served as Managing Operating Partner at a leading mid-market private equity firm, where he led value creation across a dozen portfolio companies. Before that, he was CEO of DTiQ, where he doubled the company in scale to support 50,000 customer locations. With a proven record of driving growth, transformation and innovation at companies such as Zonar/GPS Trackit, Swipeclock, Concord Servicing, Wyless and RISI, Coffey is passionate about delivering solutions that create meaningful impact for both businesses and their customers — a perfect fit for Clearwave’s patient-first priorities.

Brian Rubin, Chief Financial Officer

Brian has over 30 years’ experience working in the healthcare industry in finance as well as operational roles. Prior to joining Clearwave, Brian served as Vice President of Finance at Press Ganey Associates, a leader in helping organizations transform the care experience.

Additionally, Brian served in leadership positions for 10 years at R1 RCM (formerly Accretive Health). Prior to his time at R1 RCM, Brian served in management roles at Huron Consulting Group, as well as Ernst & Young LLP, enabling healthcare clients to make optimal financial and operational decisions.

Brian Stone, Chief Strategy Officer & Co-Founder

Before joining Clearwave, Brian served as CEO of MDexchange, an enterprise and communitywide, web-based patient record and communication system. As one of the original founders and investors in MDexchange, Brian possesses a great deal of knowledge on the complexities of integrating with numerous healthcare stakeholders. His experience also includes the development and sale of two national outpatient imaging companies, Signal Medical Services and LINC Scientific Imaging. Brian has served on the board of Jvion, LLC, a predictive analytics company, since its inception in 2012.

Kristen Bryant, Chief Marketing Officer

Kristen Bryant leads all marketing and sales development efforts to drive Clearwave’s growth and market leadership as a modern patient engagement platform. With more than ten years of experience in creating and implementing ROI-based marketing strategies for technology and software companies, Kristen brings deep expertise to her role, backed by a proven track record. Prior to joining Clearwave, Bryant was Vice President of Demand Generation for Net Health, where she managed all marketing and sales development efforts to drive the company’s expansion. Bryant’s healthcare background includes over a decade of healthcare information technology experience in management, business development, sales operations, marketing and M&A integrations. In addition to Net Health, Mrs. Bryant held positions at Optima Healthcare Solutions and McKesson Corporation.

Cory Kirspel, CTO

Cory Kirspel is a tenured CTO, who has spent 30+ years leading R&D organizations. Kirspel had a significant tenure as the CTO of Vatica Health, where he was instrumental in steering product management, software engineering, IT, security and corporate systems, while managing a substantial annual budget and a diverse, international team. His strategic vision led to notable achievements such as earning “Best in KLAS” distinctions and obtaining crucial security certifications, which collectively enhanced the company’s market position and operational excellence.

At Clearwave, Kirspel will lead the R&D department with a focus on developing and enhancing the product roadmap, fostering innovation and ensuring robust security and seamless integrations. His role is critical in a healthcare technology environment, where identifying new opportunities for advancement and evolving solutions to meet changing market demands is paramount. With his deep industry experience and proven leadership abilities, Kirspel is poised to drive significant advancements in healthcare technology, ensuring Clearwave remains at the forefront of the industry.

Lee Smith, VP Sales

Lee Smith is a tenured sales leader, bringing 20+ years of B2B sales leadership experience, specializing in healthcare IT, capital equipment and various product launches. As Vice President of Sales at Clearwave, Smith will lead the sales team to achieve company revenue goals, deepen customer relationships and increase demand for Clearwave’s Patient-Led Self-Service Platform. With over two decades of sales and partnership experience, Smith brings a proven track record of driving business strategy, developing strategic partnerships and navigating complex sales cycles. Prior to joining Clearwave, Smith held leadership roles at organizations such as athenahealth, Waystar and Picis Clinical Solutions, where he developed channel partnerships and spearheaded national sales efforts. A graduate of Georgia Southern University and a former I-AA National Championship football team member, Smith’s experience and track record are poised to ensure Clearwave remains a top choice for practices looking to enhance revenue, optimize staffing and boost patient satisfaction.

Elizabeth Jone, Chief Client Officer

Elizabeth Jones leads client operations including implementation, client support, and client success and is ultimately responsible for converting and retaining client revenue. She brings more than 25 years of experience in customer facing roles across technology, financial services, and healthcare organizations. Prior to joining Clearwave, she managed and scaled client teams in both large and small technology companies, most recently as Division Vice President at ADP. She has a degree in Industrial Engineering and Operations Research from the University of California, Berkeley.

Lauren Thames, SVP

Lauren Thames has an impressive tenure of nearly 19 years at Clearwave and is now VP of Product Management. She has been instrumental in advising the executive team and managing product development and integration implementation to enhance provider profitability and productivity. Under her expert leadership, the product team operates cohesively, driven by her commitment to alignment and the delivery of top-tier products and services to Clearwave’s customers, a heavy feat in the ever-changing healthcare industry. Thames’ tenure includes positions as Customer Experience Director and Solution Manager. She earned her degree from Georgia State University and a PMC Level III certification from Pragmatic Institute. Thames’ works closely with cross-functional teams including Customer Success, Sales and Marketing to continuously ensure Clearwave’s product roadmap aligns with industry, prospect and client needs. As a leader in the healthcare industry, Thames was recognized by The Software Report as one of the Top 50 Women Leaders in SaaS.

• The company serves 11K+ providers and 500+ practices across the United States.
• Over 170M+ patients have checked in or scheduled appointments through Clearwave.
• Clearwave’s software integrates with 50+ of the leading PMS and EMR systems, like athenaPractice, athenaONE, Veradigm, NextGen, ModMed and eClinicalWorks to name a few.
• Clearwave’s comprehensive patient engagement suite helps practices grow revenue, improve collections, reduce claim rejections, and expand patient access without adding staff or complexity.

Everyone is a patient, so Clearwave employees see every day how their work and efforts matter in the complex healthcare space. This contribution to the healthcare community and the ability to see their work in action drives employee commitment and tenure. Improving employee satisfaction was one of Clearwave’s top seven priorities for the year 2023 and an initiative the entire leadership team focused on—all to best support the organization’s most valuable asset: its people.

Clearwave offers a rich benefits package with flexible time off and paid leave options, in addition to growth and development opportunities. From small acts like employee recognition during monthly town hall meetings to larger initiatives such as team and company get-togethers, management training, and internal promotional efforts, Clearwave’s ongoing goal is to support its employees in the best way possible.

The company views its culture as being deeply connected to its values. At Clearwave, the belief in the three C’s is foundational. The organization is clear, promoting openness and encouraging employees to voice their opinions. It is committed and passionate about what it does and about taking care of its employees. Lastly, it is client-centered, meaning employees remain first and foremost in everything it does—exemplified through the clearwaveCARE organization. These values keep the entire organization focused on solving clients’ challenges and keeping their practices running.

Clearwave is owned by Private Equity Firms Great Hill Partners and Frontier Growth who make up the Board of Directors.

Clearwave Corporation is a single corporate entity with headquarters in Atlanta, GA; governed by Mike Lamb, the CEO and Board of Directors chaired by Frontier Capital and Great Hill Partners who both have an equity stake in Clearwave.  

3 Largest investors in terms of ownership:

1. Frontier Growth
2. Great Hill Partners

• Clearwave was Founded in 2004 and has become The Patient Revenue Platform™ for High-Growth Practices.
• Clearwave began when its founders looked at traditional patient registration and eligibility verification and realized they could make it into a user-friendly, streamlined solution that would change healthcare operations. Clearwave pioneered patient self-service kiosks and continues to provide the top eligibility engine on the market.
• 2020: Unlimited Systems Partners with Clearwave, empowering Oncology practices and specialty providers to automate operations, improve the patient experience and drive revenue
• 2020: Clearwave launches patient self-scheduling to further help practices fuel ongoing growth and see more patients every day
• 2021: Launched mobile check-in to help practices provide patients with the registration approaches they want, while increasing practice cash flow and efficiency
• 2021: Clearwave Launched Communications and continues to expand the offering to help practices keep patients in the loop and increase acquisition, retention and loyalty
• 2023: Clearwave named to the Atlanta Journal Constitutions List of 2023 Metro-Atlanta top Workplaces
• 2023: Clearwave Honored as a Stevie® Award Winner in 2023 American Business Awards®
• 2025: Clearwave Wins Gold in 2025 Merit Awards for Healthcare Technology

• March 10, 2020: Clearwave and Unlimited Systems Announce Specialty Healthcare Partnership (Read)
• April 27, 2021: Clearwave Named a Winner of ACG’s Middle Market Growth Awards (Read)
• 2021 Georgia Technology Summit Top 40 Winner (Read)
• April 27, 2023: Clearwave Honored as a Bronze Stevie® Award Winner in 2023 American Business Awards® (Read)
• March 30, 2023: Clearwave Named to The Atlanta Journal-Constitution’s List of 2023 Metro Atlanta Top Workplaces (Read)
• Feb 15, 2023: The Patient Revenue Platform™ for High-Growth Practices (Read)
• Jan 10, 2023: We’re Stronger When We Support Each Other (Read)
• Oct 15, 2025: Clearwave Wins Gold in 2025 Merit Awards for Healthcare Technology (Read)

Phreesia

Phreesia’s innovative technology equips healthcare organizations with powerful tools for patient engagement, from registration and scheduling to payments and clinical support. By delivering tangible results in administrative, financial, and clinical operations, Phreesia enables staff to concentrate on delivering exceptional patient care. Each year, the company facilitates over 120 million patient visits, making patient activation a core focus of their work.

Relatient

Relatient partners with leading health systems and medical practices – comprising more than 40,000 providers across the US – to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Their solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience.

Clearwave’s experience working with healthcare practices has shaped the belief that the organization is stronger when it supports others—a belief that extends to its clients, their patients, and most importantly, its people. Clearwave recognizes that it would not be able to support clients at this level without first supporting its employees.

At Clearwave, the organization stands firm on the pillars of being Clear, Committed, and Client-Centered. These pillars not only define its mission but also serve as the cornerstone of its culture, shaping every aspect of the organization.

Clarity guides Clearwave’s actions and decisions. The company believes in transparency, open communication, and clear expectations. By fostering a hybrid environment where information flows freely and goals are clearly defined, Clearwave empowers employees to perform at their best.

Commitment is the driving force behind everything Clearwave does. The organization is deeply committed to its mission of revolutionizing healthcare through technology. Employees are empowered to take ownership of their work, set ambitious goals, and pursue excellence with unwavering dedication. Together, the team forges ahead, united by a shared commitment to make a meaningful difference in the world.

Client-Centeredness is ingrained in Clearwave’s DNA. The company prioritizes the needs and experiences of its clients above all else. It listens actively, empathizes deeply, and collaborates closely to understand and address their unique challenges. By putting clients at the center of everything it does, Clearwave delivers solutions that exceed expectations and drive tangible value.

These pillars extend beyond external relationships to shape the employee experience at Clearwave. The company creates an environment where employees feel valued, empowered, and motivated to perform at their best. It invests in their growth and development, provides opportunities for collaboration and innovation, and celebrates contributions and achievements. Together, the team creates a culture where clarity, commitment, and client-centeredness are not just ideals but lived experiences, driving employee engagement and satisfaction.