ServiceNow has completed its acquisition of Moveworks, bringing together workflow automation software and an AI-powered employee assistant platform. The deal formalizes a combination in which Moveworks’ conversational interface and enterprise search are integrated directly into ServiceNow’s workflow and automation stack, creating a single entry point for employee requests across enterprise systems. Financial terms were not disclosed.
Moveworks’ technology has been used primarily as a front-end entry point for employee requests, routing questions and tasks across enterprise systems, including ServiceNow’s own platform. By integrating those capabilities more tightly, ServiceNow is aiming to centralize how employees initiate work, search for information, and trigger automated processes within a single environment. The acquisition also brings Moveworks’ engineering and AI talent into ServiceNow as the company continues to expand its agent-based AI strategy. The move reflects a broader trend among enterprise software vendors to pair conversational AI interfaces with system-of-record platforms, shifting employee interaction away from portals and tickets toward natural-language-driven workflows.