Salesforce has unveiled a broad expansion of Slackbot, positioning it as a central AI interface for workplace collaboration, meetings, workflows, and customer operations. The company said the product is moving beyond one-to-one assistance and into team execution, with more than 30 new capabilities designed to bring AI-driven tasks directly into the flow of work. New features include meeting transcription, automated note-taking, reusable AI skills, desktop-wide assistance, voice input, memory, and deep research.
Slackbot can now also route tasks across connected enterprise systems through a new MCP client, enabling users to interact with apps, agents, and workflows from a single Slack conversation. Slackbot is available now for Business+ and Enterprise+ customers, while Free and Pro users will begin receiving limited access starting in April. Salesforce is also tying Slackbot more tightly to its broader enterprise software stack, including Salesforce Customer 360 and native CRM functionality for smaller businesses. Slackbot can update deals, log meeting actions, research accounts, route service cases, and trigger workflows without requiring employees to open separate applications.
Parker Harris, Co-Founder and CTO of Salesforce, stated, “With Slackbot, every employee now has a super-intelligent teammate whose status is always green—coordinating across teams and systems, accelerating execution across the enterprise, and saving hours every day.” The tool is becoming one of its fastest-adopted launches, with some customers reportedly saving up to 90 minutes a day and internal teams saving as much as 20 hours a week, generating more than $6.4 million in productivity value.