UserTesting has appointed Neal Gottsacker as Chief Technology Officer, placing him in charge of the company’s research and development organization as it expands its use of AI across customer insights and enterprise decision-making. The company said the appointment comes as businesses shift away from traditional research and analytics toward faster, AI-assisted models that still rely on direct human feedback. Gottsacker will help lead UserTesting’s next stage of product development, with a focus on integrating AI throughout the research lifecycle while maintaining transparency, trust, and human oversight.
The broader strategy centers on helping enterprises combine machine-driven speed with customer perspectives drawn from real-world experiences. In the role, Gottsacker will oversee continued investment in AI-assisted research, insight synthesis, and emerging agent-based workflows intended to help organizations make more informed decisions. Chief Executive Officer Eric Johnson stated, “AI is fundamentally changing how decisions get made inside modern enterprises,” adding that Gottsacker’s experience will help the company deliver systems where “AI accelerates insight, and humans remain accountable for decisions.”
Before joining UserTesting, Gottsacker held senior technology leadership positions at Nintex, led a division of HP Software, and also founded and operated his own startup. He said UserTesting is well-positioned to shape how companies understand customers in an AI-driven environment, arguing that the combination of human insight and AI analysis can help organizations move faster, reduce risk, and improve decision-making at scale.