First Due, a software company founded in 2016 to modernize and unify operations across fire, EMS, and law enforcement agencies, has raised a $355 million strategic minority investment led by JMI Equity, with participation from TCV and continued backing from Serent Capital. The company serves over 3,000 agencies in the U.S. and Canada, including the State of Michigan, City of Charlotte, San Bernardino County Fire Protection District, and several federal departments such as the Department of Defense. Its platform offers integrated tools for pre-incident planning, mobile response, ePCR, scheduling, fire prevention, asset management, and community engagement. The fresh capital will support product expansion, customer support, and AI-driven enhancements across the platform.
Co-Founder and CEO Andreas Huber stated, “This new investment strengthens our mission to be the best possible software partner for public safety. Building innovative products and serving public safety agencies of all sizes is at the core of our work, and we look forward to growing our existing capabilities to deliver at a much larger scale with JMI’s support.” JMI Partners Bob Nye and Mac Williams said, “We are excited to partner with the First Due team on their next chapter of growth.” The company plans to advance AI-led features, including improved EMS QA/QI workflows, automated scheduling, conversational analytics, and simplified implementation tools to better serve frontline personnel and command staff.