Customer satisfaction doesn’t always boil down to numbers.
Now that nearly every company has a consumer-facing software component, Pendo has been making customer experiences qualitatively better, not just quantitatively.
Since its founding in 2013, Pendo has reached over 500 million end users and client companies including Morgan Stanley, OpenTable, and Salesforce. Pendo achieved $200 million in annual recurring revenue and has recently launched a new series of products which includes AI-powered, instant user feedback. (SOURCE: https://www.pendo.io/news/pendo-surpasses-200-million-in-arr-releases-record-number-of-new-products-during-fiscal-year/)
Entrepreneur CEO Todd Olson says that improving customer experience requires good, first-rate information. Anything less, and the outcomes will be substandard.
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