Parloa, a developer of enterprise AI customer service agents, has raised $350 million in Series D funding at a $3 billion valuation, marking a rapid increase in capital from its last round seven months earlier. The financing was led by General Catalyst with continued backing from current investors, including EQT Ventures, Altimeter Capital, Durable Capital Partners, and Mosaic Ventures, bringing total funding to more than $560 million over the company’s history.
Parloa’s CEO, Malte Kosub, said the investment supports the company’s mission to expand operations in the U.S. and Europe and enhance its AI Agent Management Platform, which enterprises use to build and oversee AI agents capable of managing complex customer conversations. The platform supports large organizations with improved case resolution and stronger customer engagement across channels, the company said.
The company also introduced the Parloa Promise, a set of commitments meant to guide product development and deployment practices. In outlining the initiative, Parloa said it seeks to improve interaction quality and deepen customer relationships. Elements of the plan include new measurement systems designed to deliver insights on conversation quality and agent performance across voice, web, and app interactions. Parloa also described efforts to support workforce readiness through educational programs and workshops aimed at helping professionals build skills around AI-powered customer support systems.