ServiceNow has launched AI Experience, a unified conversational interface connecting people, data, and AI across business functions. Building on the Now Assist framework, AI Experience delivers a single, multimodal platform that connects workflows, models, and data under one interface.
It features AI Voice and Web Agents, AI Data Explorer, and AI Lens to streamline work through automation and context-aware interactions. The platform also includes governance via AI Control Tower, allowing enterprises to deploy AI responsibly while maintaining visibility and control. The platform extends into ServiceNow’s CRM offering, transforming it into an AI-driven system that enhances sales and service operations.
Amy Lokey, Executive Vice President and Chief Experience Officer at ServiceNow, said, “By creating a unified, contextual, and intuitive AI Experience for the enterprise, we’re putting AI into the flow of work, meeting users where they are and empowering them with access to workflows, data, and AI agents. ServiceNow has the platform to unify people and AI so they can collaborate naturally, getting end‑to‑end tasks completed in AI Experience, without friction.”
Customers across industries, including leading organizations such as Adobe, EY, Pure Storage, and Thrive, are among the early adopters of the platform. Toni Vanwinkle, Vice President of Digital Employee Experience at Adobe, noted, “ServiceNow is helping transform how our technology teams serve Adobe employees by connecting AI, data, and workflows across the enterprise.”